Refund policy
Return & Refund Policy
We want you and your pet to love every purchase. If you're not completely satisfied, we're here to help.
Returns We accept returns within 30 days of delivery. To be eligible, items must be unused, unwashed, and in their original packaging.
To start a return, email us at support.happyfriend.store@gmail.com with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Refunds Once we receive and inspect your return, we'll notify you by email. Approved refunds will be processed to your original payment method within 5–10 business days.
Damaged or Wrong Items If your item arrived damaged or you received the wrong product, please contact us within 7 days of delivery with a photo and we'll make it right at no cost to you.
Non-Returnable Items
- Items marked as final sale
- Used or opened grooming products